Guest Service Excellence

Guest service excellence is the cornerstone of any long term successful operation. The ability to efficiently and effectively service your guests is the most fundamental and critical principle in the spa world.

Let our experts provide your staff with detailed training on guest service excellence. Make the shift from good—or very good—to excellent.

FULL DAY GUEST SERVICE EXCELLENCE WORKSHOP

Topics of Discussion:

THE SHIFT TO GUEST SERVICE EXCELLENCE

SETTING THE FIRST IMPRESSION

GREETING GUESTS FOR A SERVICE

SERVICE EXCELLENCE IN THE ROOM

GUEST RETENTION

DEALING WITH DISGRUNTLED GUESTS

DIFFICULT SITUATIONS

INTERNAL SERVICE EXCELLENCE

MAKING LASTING IMPRESSIONS

SPECIAL GROUP OR SPA RATES AVAILABLE

CALL TODAY