Spa Business Management Retreat – BUSINESS POWER
Hockley Valley Resort
THE REASON FOR LIMITED SPACE: We limit the class size to just 15 people. This way we have enough talk time for everyone and you can get specific answers to specific questions that relate to your business.
Monday, November 5th 2018- Tuesday, November 6th 2018 (2 Full Days)
Hockley Valley Resort
Our training and development programs are carefully designed to meet the specific needs of personal development in the spa industry. Each program is vigilantly crafted to bring up to date information and tangible tools you can implement in your spa or medispa today.
Spaformation courses are delivered by trained professionals with comprehensive and detailed knowledge and experience in the spa and medispa business. Tremendous results to your bottom line and overall operations can be achieved by attending this course.
More Retreat Testimonials
Hockley Valley Resort, Ontario
I loved interacting with other classmates. I learned so much.

Hockley Valley Resort, Ontario
Provided us with strong and great tools to be successful.

Hockley Valley Resort, Ontario
I enjoyed the open discussions and hearing everyone's challenges & triumphs in their business. Rob has great information and ideas. Very easy to listen to Very knowledgeable and motivating.

Hockley Valley Resort, Ontario
I enjoyed the breadth of knowledge that was shared. Rob is an excellent orator with multiple examples that are all relevant & applicable. The learning was immense! I was beyond impressed. The success of this management training for our team is immeasurable - we are leaving as a more cohesive, knowledgeable & trustworthy team.

Hockley Valley Resort, Ontario
The spreadsheets and operational protocols are invaluable. I really enjoyed the group discussions and Rob's willingness to answer one-on-one concerns.

Hockley Valley Resort, Ontario
Very impressed with all the forms and information. I enjoyed the fact that we did some role-playing and getting answers and information from other spas.


Join Us! Spa Management Training Retreat – BUSINESS POWER
November 5-6th 2018
Success starts at the top and it is vital the leaders are walking the walk. With the benefit of extensive management and training experience we have carefully created our intensive spa and management course that will continue the development of the most seasoned veteran or the manager in waiting.
$1395.00 + HST
Additional attendees from the same organization are half price!*
(*Limit of one half price attendee for each full price attendee)
If your Spa or Salon is located in Ontario, You might qualify to receive Canada-Ontario Job Grant Funding
Canada-Ontario Job Grant
You could receive up to $10,000 per employee towards the cost of job training.
Rob Cass is a qualified trainer under this program
JUST SOME OF THE SPA MANAGEMENT RETREAT BENEFITS:
DRIVE revenues
REDUCE expenses
INCREASE client satisfaction & retention
INCREASE staff satisfaction & retention
IMPROVE operational efficiencies
DELIVER exceptional experiences
Bring accountability and productivity to your business

FEATURES
Our program will leave you with tangible and meaningful skills and tools to take back into the business environment and create positive change immediately.
Attendees receive a complete manual including all areas of discussion, copy of all operational templates (in Word of Excel formats) and examples.
These spa management programs will support your overall team goals by training managers and owners on how to manage themselves and the team they lead. Certificate is received upon completion.
Primary Learning Topics:
- Financial Performance and Budgeting
- Compensation Strategies
- Marketing Power
- Keys to Spa Profits
IMMERSE YOURSELF IN THE LEARNING
We have chosen a slightly more private location for our retreat so you can come and focus on the learning and the changes you want to make.
Instead of rushing back to work or home, why not stay Sunday and Tuesday night?
A GREAT PLACE TO SHARE & LEARN: Perhaps get a spa treatment or hang out with your industry colleagues and share, learn and grow.
Not only can you take care of yourself but take better care of you, your team and your business.
SPA MANAGEMENT RETREAT OUTLINE
Monday November 5th- Tuesday November 6th 2018
$1395.00 + HST
Speak the same language: Additional attendees from same organization are half price!*
*Limit of one half price attendee for each full price attendee.
Apply for a Government Grant for Employee Training
If your Spa or Salon is located in Ontario, You might qualify to receive Canada-Ontario Job Grant Funding.
Canada-Ontario Job Grant
You could receive up to $10,000 per employee towards the cost of job training.
Rob Cass is a qualified trainer under this program.
BUSINESS POWER
- Day 1
- Day 2
Human Resource Toolkit
- Managing your Team
- Recruiting & Retaining
- Coaching & Evaluating
Operational Management
- Procedures and Manuals
- The Reception Team
- Suppliers
- Technology
5 Star Customer Service
- Setting & Measuring Standards
- Commitment to Customer Care
- Service Guidelines
Motivating Your Team
- A Happy Team is a Productive Team
- Getting them motivated and keeping them that way
- Communication and Leadership




You can drive daily if you live in the area or perhaps enjoy some wonderful hospitality while you learn.
Resort Package Includes: (Booked directly with Hockley Valley Resort)
- Deluxe Resort Room
- Dinner on Monday 7th
- Delicious Breakfast and Lunch on Tuesday the 8th.
- Refreshments will be provided by Spaformation during the retreat.
We have negotiated special rates with the Resort for our retreat attendees
$273 Single Occupancy, per person per night, plus tax and gratuity. This rate is applicable Monday night.
$179 Bed & breakfast rate available for those wishing to stay the night of Sunday, May 6th or Tuesday May 8th. (per person per night, plus tax and gratuity)
Check in Sunday night and leave on Wednesday morning after the program feeling motivated and renewed.
Please contact Hockley Valley Resort to book your resort package after you have registered for our training.
Check out all there is to offer at hockley.com
Hockley Valley Resort Phone: 416 363 5490
Resort Amenities: (just a few)
- 8,000 Square foot European Spa
- Indoor & Outdoor pool, Whirlpool, Sauna
- Exercise Facilities
- Golf Course
Check it out all there is offer at hockley.com