Spa Audit – tighten up and profits go up!
This process may be directed at a specific area of your business, such as sales, or treatment protocols, or may be a detailed review of all the key processes in your business. We will review, document, and then provide positive change recommendations.
The audit can be done all at once or as part of a package. The more inclusive the review, the greater the value pricing we can provide.
This can be combined with the silent shopper program, executed prior to the internal operational audit, to bring a first-hand customer account to the review.
SPA MYSTERY SHOPPER
It is difficult to know exactly how the operation is running from a guest’s perspective—especially when you are engulfed in your business day in and day out. Let one of our seasoned experts enter your facility as a regular guest, unknown to your team, and we will then provide you a detailed analysis of their experience.
WHAT IS HAPPENING WHEN YOU’RE NOT WATCHING?
This written report can include all aspects of your property from answering the phone and spa ambiance, to billing and follow-up.
We begin with a private client consultation that will ensure all areas are addressed for your property and that the feedback will be meaningful for your purposes.