Feedback Matters
In this day and age, who doesn’t check reviews before purchasing products and services? Reviews are a vital means to create or break the trust
The Cannabis Spa
Along with the legalization of cannabis comes its’ various uses. In the spa world, the use of cannabis is being introduced and deeper explored on
A Question of Culture, How Diverse are You?
A Question of Culture, How Diverse are you? Over 11 million Canadian females between the age of 17 and 64 are spurring the growth of
7 Steps to Owning a Successful Spa Business!
So you want to own a spa? Congratulations! It’s a wonderful dream and goal. It is also an expensive, time-consuming endeavour that will require all the
Being ‘Present’ – Giving Spa Guests Your Full Attention
How we treat and communicate with our guests in spas or salons is a critical factor in their impression of the experience. It has a
SKY HIGH Customer Service
As spa consultants we always get asked what makes one spa better than another, what services do I need to implement to be on top,
How HEALTHY is your SPA Business?
Your days are full of treatments, meetings, deadlines and team member issues. In order to stay on top of it all you have to stay
Couples Spa Services. The Good & The Bad.
Couples services are a retreat of choice for the frantic partners who can only escape for a short window of time. In the past few years,
Turn Your Spa Reception from Good to Great!
Training a spa reception team is a great idea. It’s the best favor you can do to your brand, given that the reception carries your
How to Make Your Menu a Power Spa Marketing Tool!
Spa marketing is a game changer in the spa business world. You can have the most amazing offers in town. But if the spa business
5 Key Things to Consider When Starting a Spa
You have set out to invest in the spa industry. Like every business entrepreneur, you wish to make a good profit and see your business
Positive Changes – Effective Spa Reception Team
Building a successful spa business heavily depends on the quality of its spa reception team. As such it pays to invest in the people comprising