Spa Reception Training

Your receptionists are the backbone of your business. One of the keys to any successful spa is to have an efficient and professional reception team.

This seminar will go over the fundamental details and issues your reception staff will encounter, and provide them with enhanced skills to better serve your customers and improve your bottom line.

The topics we cover include:

Setting First Impressions

Booking Procedures and Efficiencies

Up-Selling Services

Customer Retention

Telephone Protocol

Dealing with Disgruntled Clients

Staff Scheduling

Spa Tours and Customer Flow

Cancellation Policies

Spa Policies

Selling Retail

Assisting with Inventory

Consultation Forms and Prescription Cards

Making Lasting Impressions

Complete Manual Included

Certificate Issued upon Completion