Guest service excellence is the cornerstone of any long term successful operation. The ability to efficiently and effectively service your guests is the most fundamental and critical principle in the spa world.
Let our experts provide your staff with detailed training on guest service excellence. Make the shift from good—or very good—to excellent.
FULL DAY GUEST SERVICE EXCELLENCE WORKSHOP
Topics of Discussion:
THE SHIFT TO GUEST SERVICE EXCELLENCE
SETTING THE FIRST IMPRESSION
GREETING GUESTS FOR A SERVICE
SERVICE EXCELLENCE IN THE ROOM
GUEST RETENTION
DEALING WITH DISGRUNTLED GUESTS
DIFFICULT SITUATIONS
INTERNAL SERVICE EXCELLENCE
MAKING LASTING IMPRESSIONS
SPECIAL GROUP OR SPA RATES AVAILABLE
