You have set out to invest in the spa industry. Like every business entrepreneur, you…
Robert CassJuly 11, 2016
They receive the tiniest paycheck. They are often forgotten. They are left on the fence when…
Robert CassJune 24, 2016
Having standards for the way your staff communicate with guests is crucial to maintaining the…
Robert CassApril 27, 2016
We have a saying, “Your business is only as good as your worst employee”. Your…
Robert CassApril 20, 2016
People always are asking me what are the traits of the most successful people I work…
Robert CassApril 6, 2016
Staff education and training is the way to achieve this. Individual and group training must…
Robert CassMarch 30, 2016
